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Q. Why would I need a Towel Warmer?
A. Towel Warmers are a comfort item. Everyone can live without one: it’s just a nice way to add a bit of luxury to each day. Many people report to Myson that they haven’t used their new jetted tub in 6 months, but they use and enjoy their Towel Warmer every day. Stone and tile are very popular in baths these days, and air conditioning is more and more prevalent. Consequently the bath is often cool. A Towel Warmer can temper the air and provide a nice warm towel. Also, many parts of the country have trouble with humidity in the summer months. A Towel Warmer helps to keep towels fresh and dry.
Q. What finishes are available?
A. Myson Towel Warmers come in a number of different finishes. Your choice of finish is dependent upon which Towel Warmer model you choose. Please refer to the Towel Warmer Price Sheet to determine which finish(es) are available in the style you are considering.
Q. What is the difference between Hydronic and Electric?
A. Hydronic models use the hot water from either your domestic hot water heater (open system), or your Hydronic heating system (closed system) to warm the towels. Please check specs as not every Towel Warmer may be used on an open system. The Hydronic system requires the use of a circulating pump to move the water. The Electric models are self-contained, mineral oil filled units that have a low wattage heating element that will warm the oil. The Budget Range uses a dry element.
Q. Why are the Budget Towel Warmers so much less expensive than your standard lines?
A. The Budget Rails (Diamond & Pearl Units) are mass-produced on an assembly line using Stainless Steel only. The choice of finish is limited: Bright Stainless (both Diamond & Pearl Models), and Matte Stainless (Pearl Model only) as are the style choices. Our standard Towel Warmer lines offer much more variety. In addition, they excel in craftsmanship and provide the time-tested longevity of oil filled heating appliances.
Q. What accessories do I need when I purchase a Towel Warmer?
A. All the accessories to install your Myson Towel Warmer: the Wire Encasement Kit or the Valves and Sleeve Kit as well as matching Screws, come complete with your Towel Warmer. A Timer is an optional accessory.
Q. Is there a special way that I should hang my towels?
A. While there is no specific way to hang a towel on a Towel Warmer, you should try to arrange the towel so that you get the maximum surface area of the towel touching the rails of your Towel Warmer.
Q. Can I use a Towel Warmer as the only source of heat for my bathroom?
A. In colder climates, no. However, the larger Towel Warmers can provide supplemental heat for a bathroom.
Q. How much does it cost to run a Myson Towel Warmer?
A. Depending on your cost of electricity, it will cost you 25 to 60 cents a day if the Towel Warmer runs continuously.
Q. How warm is a Towel Warmer?
A. The Electric Towel Warmer will heat to about 150°F depending somewhat upon the temperature of the room. Hydronic models will be more reliant on the individual heating system; but Myson suggests that the entering water temperature be between 120°F and 150°F.
Q. Should I worry about a Towel Warmer burning someone?
A. Towel Warmers are like an iron; they won’t work very well if they are not hot. It is important to keep this in mind when using this particular appliance.
Q. Can I control the temperature of my Towel Warmer?
A. With the Hydronic Towel Warmers, it is possible to turn down the temperature of the water source in some cases and just wait longer for the towels to warm. The Electric Towel Warmers are engineered to provide the optimum temperature for warming your towels and cannot be adjusted.
Q. Can I leave my Towel Warmer on all the time?
A. Yes, you can. It will not harm your towels or your Myson Towel Warmer. Not long ago, a customer told us that he turned on his Towel Warmer 19 years ago and has never turned it off.
Q. How long does it take to heat my towels?
A. It depends on the Towel Warmer that you have. Hydronic Towel Warmers use water that is already heated by some other source, so they begin to warm your towel in less than 5 minutes. When turned on, Electric Towel Warmers have their mineral oil contents at room temperature. Generally, an Electric Towel Warmer will come up to full temperature in approximately 45-60 minutes. You may find an optional Timer useful to ensure that your towels are warm when you need them.
Q. Can I move the Electric Box?
A. Standard placement is on the bottom right. The Electric Box must remain on the bottom rail. Turning the rail to a position that puts the Electric Box on the top will cause the Towel Warmer to overheat.
Q. How do you control an Electric Towel Warmer?
A. The Electric Towel Warmer can be either left on continuously or used as needed. You can turn the unit on and off at the switch on the Towel Warmer Electric Box. You can also connect an optional Timer to the Electric Towel Warmer for automatic switching.
Q. Can I connect my Electric Towel Warmer to a timer?
A. Myson offers a 24-hour Programmable Timer that you will be able to use with your Towel Warmer. Please see the accessories page for more details.
Q. How do you control a Hydronic Towel Warmer?
A. You can control the Hydronic Towel Warmer by turning it on and off using the valve on the Towel Warmer. Please note that you cannot control the flow of the water with this valve. The valve has to be totally on or totally off. You may also want to put a Timer on the pump for your Towel Warmer. Some circulating pumps come with a built-in timer for use in this type of application.
Q. What do I need to do to prepare for mounting / installing my Towel Warmer?
A. While it is not mandatory, safe building practices call for some kind of blocking material to be placed in the wall behind the mounting points of your Towel Warmer.
Electric Towel Warmers will need a 110V line to connect the electrical box. Across the US now, codes dictate that a GFI circuit must protect bathroom circuits. Electrical codes place some limits on where a Towel Warmer can be installed in relation to the tub or shower. Myson recommends a minimum of 36”, but it is best to check with your contractor on this.
There are no electrical restrictions on the placement of a Hydronic Towel Warmer, so they are ideal for placement on the deck of a jetted tub or at the end of a walk-in shower. Hydronic Towel Warmers will need to have a hot water supply and return line made from copper tubing to connect to our valves. As mentioned, a pump is required in the circulating loop to make the water move through the Towel Warmer. Complete instructions are available for each installation.
Q. Why do Electric Towel Warmers usually cost more?
A. All Myson Electric Towel Warmers are UL or ETL approved. The process to make Towel Warmers to their standards is complicated and expensive. Part of the extra cost is that you are purchasing the heat engine of the Towel Warmer with an electric model; whereas, the heat for the Hydronic models comes from a separate source.
Q. What about the Myson Shower Curtain Rail?
A. Myson makes several styles of Shower Curtain Rails in the same finishes we use for our Towel Warmers. The Rails are constructed of 1” brass tube and are a terrific way to tie your bath accessories together.
Q. What is the Myson Warranty?
A. Myson warrants its Towel Warmers for 5 years against operational failures and / or construction defects. Pearl Towel Warmers are warranted for 2 years; Diamonds are warranted for 3 years. Proper maintenance and care of your Towel Warmer will prevent many issues.
Q. Is there anything that Myson doesn’t know about Towel Warmers?
A. Of course there is, but we are the complete source for the widest range of styles and sizes in both UL / ETL approved Electric and Hydronic Towel Warmers in North America today. Each year, we learn more about making our products. We use this knowledge to make our product better for our customers.
Q. What do I do if my questions haven’t been answered?
A. Simple, dial 1-800-698-9690 and talk directly with Myson. | 
